FAQ
Have you browsed our website and still have some questions?
The answers may be below, but if not, please send your question through to us and we will contact you as soon as possible.
Motor Q&A
  • Where are our motors mainly used?

    Used to drive all kinds of general purpose machines such as compressors,ventilators,pumps,etc.Other uses such as petrol chimical, medical,chemical industries and mining.Where are our motors mainly used?Used to drive all kinds of general purpose machines such as compressors,ventilators,pumps,etc.Other uses such as petrol chimical,medical,chemical industries and mining.Additionally, we can also customize according to the needs of our clients.


  • After sales service issues

    A, Service mechanism

    We have established a comprehensive service mechanism to maintain customer trust and loyalty through phone calls and emails.

    B, service level 

    Enhanced after-sales technical support can solve problems encountered by customers during installation and use, and establish a complete after-sales service file.

    C, Sales team

    The sales team has clear division of labor, and everyone can achieve professional and efficient sales work.


  • What are the types of motors we have?

    A,General purpose Motor

    B,Y2 High Voltage Motor

    C,Variable frequency Motor

    D,Brake Motor 

    E,Explosion-Proof Motor etc.

     


  • What datas are needed to send an inquiry about electric motor?

    A, Old electric motor need to be replaced:

    Tell us the motor standards , power, speed,voltage, frequency and installed equipment and etc., or give me the photo of the old motor or the nameplate.With the drawing of the product is the best.

    B, Develop new electric motor for new project:

    Please share the motor standards ,power, speed,voltage, frequency,and installed equipment.

    C, Non-standard/custom products:

    Quotation requests sent to ode03@orlanpower.com will be processed immediately. Our response speed is usually 5 hours or less.


  • Can a motor be designed for use in my exotic environment?

    Most likely – yes. we have designed products to be used in almost every environment imaginable. Contact us to discuss your specific environment.

  • What is the warranty on your products?

    The majority of our products carry a 1 year manufacturer's warranty.

Brake Q&A
  • What if I don’t see a brake/clutch in the catalog that fits my needs?

    Our team regularly modifies product designs from the catalog or creates new products from the ground up to fit our customer’s needs. Contact our engineering department to see if we have a product that is not listed in our catalog that will fit your needs, if there are modifications that can be made to an existing product design, or if we can make a completely unique design.


  • What datas are needed to send an inquiry?

    A, Old products need to be replaced:

    Tell us the torque, voltage, and installed equipment (or give me the nameplate picture and drawing)

    B, Develop new products:

    Please share the torque and installed equipment with me.

    C, Non-standard/custom products:

    Quotation requests sent to ode04@orlanpower.com will be processed immediately. Our response speed is usually 5 hours or less.

  • About our brakes

    1, Manual release device:

    The manual release device allows the brake to be opened without power.

    2, The micro switch

    Microswitch to verify the brake state or monitor lining wear.

    3, Torque adjustment:

    Allows manual adjustment of torque

    4, Reduced Noise:

    The brakes incorporate design features that reduce brake actuation noise,making quieter

    5,IP65 Rating: 

    The brake is fully enclosed and incorporates gaskets and o-rings – Perfect for outdoor or washdown applications.

    6, Dust Ring: 

    Economical solution for keeping out dust and debris. Rated IP44.

    7,  Prepared for Encoder: 

    The brake can be prepared with tapped holes to allow the direct mounting of a motor encoder or tachometer.

    8, Advantages of our brakes:

     High quality machined parts. Unique airgap adjustment using hollow spacers. The airgap can be readjusted to compensate for lining wear. This effectively increases the brake’s operating lifetime by 3X

  • Can a brake/clutch be designed with a higher torque capacity than what is listed in the catalog?

    Absolutely. Our engineering department can find a number of tradeoffs that will allow a brake/clutch of a certain size to have a higher torque capacity.

  • Can a brake/clutch be designed for use in my exotic environment?

    Most likely – yes. we have designed products to be used in almost every environment imaginable. Contact us to discuss your specific environment.


  • What is the warranty on your products?

    The majority of our products carry a 1 year manufacturer's warranty.


Other Q&A
  • Do you have your own factory?

    Yes, our factory covers an area of 400,000 square meters to produce motors, and the joint venture factory of brakes covers an area of 37,000 square meters.



  • How do we communicate?

    We can talk in detail through Email/WeChat/WhatsApp or any way you like.